Returns & Exchanges

We make returns and exchanges easy! Just follow the information below if you ever need a return or exchange:

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any product tags still attached (if applicable). 

OUR 30 DAY POLICY

Please check your items as soon as you receive them. While we strongly advise taking adequate measurements and following our size guides so you get the best fitting item and get to enjoy your purchase right away, we understand that sometimes mistakes happen.

We allow up to 30 days from the Delivered date to contact us for all returns and exchanges.

For product, sizing, & general inquiries please contact us at info@pridemode.com, or via our Contact Us page or chatbox on our site.

To initiate a return or exchange, email us at returns@pridemode.com. 

Please include your order number and your name or email address associated with the purchase when contacting us, and our friendly customer care team will be happy to help you.

Refunds will not be issued if:

  • Your order did not arrive due to a wrong or incomplete shipping address, given at checkout. Please see the section "Procedure for Lost or Undeliverable Packages" below.
  • Your order did not arrive due to an inaccurate customs ID number or failure to respond to your country's customs department regarding your package. Please see the section "Procedure for Lost or Undeliverable Packages" below.
  • Your order did not arrive due to exceptional circumstances outside the control of Pride Mode (i.e. package not cleared by customs, delayed by a natural disaster, shipping delays by postal couriers, or lost/stolen/damaged parcels, etc.). Please see the section "Procedure for Lost or Undeliverable Packages" below.
  • Due to hygiene reasons, items such as underwear/lingerie/hosiery, earrings, hair accessories, or cosmetics are not applicable for refunds, returns, or exchanges.
  • Other items not eligible for refunds are gift cards, tips/donations, items on sale, customized products, books/printed media, and downloadable products. 
  • Returns/cancellations/refunds are not applicable due to a change of mind on your order.

     (Updated 4/19/23)

    RETURNS & REFUND PROCESSING

    Once your return is received and inspected, we will send you an email notification.

    As soon as your return is approved, your refund will be processed. A credit will be automatically applied to your original form of payment. Depending on your bank's or payment provider's processing procedures, it may take them 5-7 business days until the credit shows on your account. Returns must be received within 30 days to receive a refund. 

    Once you receive our confirmation email for your refund, please check with your bank/payment provider for the status of your refund if you do not see it reflected in your account activity after 7-10 business days.

    SHIPPING FOR RETURNS/EXCHANGES

    Shipping is free worldwide on all shipments from us, including approved exchanges. Return package shipping costs are at the customer's expense. All shipping costs are non-refundable.

    We highly suggest using a trackable shipping service and purchasing shipping insurance at all times, especially if you are shipping an item(s) over $75 in total value. We do not guarantee that we will receive your returned item. We will send a notification once your item is received and also once we ship an exchanged item (including a tracking number).

    PROCEDURE FOR LOST OR UNDELIVERABLE PACKAGES

    Lost, stolen, or undeliverable packages, packages marked "return to sender" by postal courier, and packages stuck in customs can only be retrieved by the recipient directly with the postal courier (or customs when applicable).

    Therefore it is the responsibility of the customer at checkout to make sure the shipping address is complete and accurate, and matches the preferred address in the system by their local postal couriers.

    In this case, the recipient must file a claim directly with the postal courier with their ID and tracking number. We are not responsible for these packages but we can assist with documentation if needed. Email us at info@pridemode.com if you cannot find your tracking number or need a copy of the shipping address given at the time of purchase. These packages are nonrefundable by us and can only be handled by the recipient directly with the courier or customs, so it is imperative to act immediately.

    Any packages marked "return to sender" are not received by any of our facilities and will require the same steps by the recipient in a timely manner to prevent the postal courier from destroying the package and allow them to release the package to you.