We make returns and exchanges easy, just follow the information below if you ever need a return or exchange:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any product tags still attached (if applicable). The item must not show any signs of use or damage (unless it was damaged during the shipping process, which is rare but can sometimes happen).
Our 30 Day Policy
Please check your items as soon as you receive them. While we strongly advise taking adequate measurements and checking each item's particular size guides so you get the best fitting item and get to enjoy your purchase right away, we understand that sometimes mistakes happen. If you accidentally ordered the wrong size and need to exchange your item for a different size, we allow up to 30 days from the delivery date to contact us. You can find the exact date your order was delivered in our Order Tracking page. Just contact us at email@example.com within the 30 days of delivery and let us know you need an exchange. Our friendly customer care team will be happy to help you right away. You must return the unused/unworn item and cover shipping. We will send out your new item immediately after we receive your returned item, as soon as it is approved upon inspection. Your new item will ship to you for free and you will receive a new shipment confirmation, as well as easy order tracking on our site.
To complete your return or exchange, we require your order number and your name or email address associated with the purchase. Please contact us directly, at firstname.lastname@example.org for returns, exchanges, or any questions.
Refunds will not be issued if:
- Refunds are not permitted to those who abuse policies, ignore our policies, or unnecessary chargebacks.
- Your order did not arrive due to factors within your control due to providing the wrong or incomplete shipping address at checkout.
- Your order did not arrive due to factors within your control due to providing an inaccurate customs ID number based on your country's customs requirements or failure to respond to your country's customs department regarding your package.
- Your order did not arrive due to exceptional circumstances outside the control of PrideMode, LLC. (i.e. not cleared by customs, delayed by a natural disaster, shipping delays by postal carriers due to the global effects of COVID-19, or lost/stolen parcels, etc.).
- Due to hygiene reasons, items such as underwear/lingerie, swimwear, body jewelry (earrings, nose/navel/nipple/tongue jewelry), or cosmetics are not applicable for refunds, returns, or exchanges.
- Other items not eligible for returns, refunds, or exchanges are gift cards, items on sale, books, and downloadable products.
- Returns and refunds are not applicable due to a change of mind on your order.
Our 90 Day Policy
- If you do not receive your order within 90 business days (not including our processing time before shipment), you may request a reshipment.
- If you received a defective or wrong item, you may request a refund or a reshipment. You must return the unused/unworn item and cover shipping.
Returns & Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your bank's or payment provider's processing procedures. After our confirmation, please check with your bank or other payment provider for the status of your refund if you do not see it reflected in your account activity after 7-10 business days, and inquire their processing procedures.
Refunded items from a purchase made with a Gift Card or Promotional Code:
If the item was purchased with a gift card or a promotional/discount code and your return was accepted, you will receive store credit for the value of your return. Once the returned item is received and approved, you will receive an email regarding your store credit.
Refunded Items purchased as a Gift:
If the item was purchased as a gift and was shipped directly to you, you will receive store credit for the value of your return. You will receive an email notification of the approval of your return and amount of store credit. The store credit can only be applied if you have an account on our site, so there is a place to apply the credit. You can easily create a free account if you don't already have one, to receive your store credit.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will find out about the status of your return once it is shipped back to us, and if the return is accepted, we will send a refund to the gift giver.
To return/exchange your item, mail your approved item to:
P.O. Box 183755
Shelby Township, MI 48318
Shipping is free worldwide on all re-shipments for replacements and shipments on new items for approved exchanges. You are responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund or exchange, the cost of any original shipping will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product or reshipment to reach you may vary. You will receive a notification with a tracking number and may check the tracking of any package on our site, including packages containing re-shipments and exchanges.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.