We make returns and exchanges easy! Just follow the information below if you ever need a return or exchange:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any product tags still attached (if applicable).
OUR 30 DAY POLICY
Please check your items as soon as you receive them. While we strongly advise taking adequate measurements and following our size guides so you get the best fitting item and get to enjoy your purchase right away, we understand that sometimes mistakes happen.
We allow up to 30 days from the Delivered date to contact us for all returns and exchanges.
Please include your order number and your name or email address associated with the purchase when contacting us, and our friendly customer care team will be happy to help you.
Refunds will not be issued if:
- Your order did not arrive due to a wrong or incomplete shipping address, given at checkout.
- Your order did not arrive due to an inaccurate customs ID number or failure to respond to your country's customs department regarding your package.
- Your order did not arrive due to exceptional circumstances outside the control of PrideMode, LLC. (i.e. package not cleared by customs, delayed by a natural disaster, shipping delays by postal couriers, or lost/stolen/damaged parcels, etc.).
- Due to hygiene reasons, items such as underwear/lingerie, swimwear, body jewelry (earrings, nose/navel/nipple/tongue jewelry), hair accessories, or cosmetics are not applicable for refunds, returns, or exchanges.
- Other items not eligible for refunds are gift cards, items on sale, customized products, books/printed media, and downloadable products.
- Returns/exchanges and refunds are not applicable due to a change of mind on your order.
RETURNS & REFUND PROCESSING
Once your return is received and inspected, we will send you an email notification.
As soon as your return is approved, your refund will be processed. A credit will automatically be applied via your original form of payment. Depending on your bank's or payment provider's processing procedures, it may take them 5-7 business days until the credit shows on your account.
Once you receive our confirmation email for your refund, please check with your bank/payment provider for the status of your refund if you do not see it reflected in your account activity after 7-10 business days.
SHIPPING FOR RETURNS/EXCHANGES
Shipping is free worldwide on all shipments from us, including approved exchanges. Return packages shipping costs are at the customer's expense. All shipping costs are non-refundable.
We highly suggest using a trackable shipping service and purchasing shipping insurance at all times, especially if you are shipping an item(s) over $75 in total value. We do not guarantee that we will receive your returned item. We will send a notification once your item is received and also once we ship an exchanged item (including a tracking number).