We offer free worldwide shipping, no matter the order size.
ORDER PROCESSING & NOTIFICATIONS
You will receive a shipment notification email once your order ships. Orders usually ship in 1-2 business days, and may take a couple extra days if the item is made to order or during peak seasons.
Please save our email addresses to your saved contacts in your inbox, so your order updates do not accidentally go to your Spam/Junk folder.
Our emails are sent via:
- Order Shipments & Tracking: email@example.com
- Exclusive VIP Benefits & Rewards: firstname.lastname@example.org
We offer easy order tracking with shipment notifications via email and text.
You can check on your package along the way with our Order Tracking page, found in the bottom of any page of our website, which is also linked in your shipment notification. On the order tracking page, all you will need is your order number and the email address associated with the order, then click the "Track" button.
Depending on the type of items you ordered, some items may ship out separately to get to you quicker, instead of waiting for all items to be made and shipped together. Especially if any items were made to order, some items may ship out while another item is currently in production. Your shipment notification email will inform you of the exact items in the package.
This means you may have more than one tracking number. All tracking numbers for the same order will be located on the same order tracking page. You can check the tracking as often as you like, but please keep in mind that different postal couriers update more often than other couriers.
Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates.
We are currently in some unfortunate and unusual times right now, with the COVID-19 global pandemic. It continues to affect us all in various ways. Some countries or postal couriers may be affected more so than others, which may reduce the amount of postal staff working to move your package from one checkpoint to the next, or reduced staff at your country's customs department. This can slow down the movement of packages. We understand the frustration that comes with the inconveniences of living and functioning during such a pandemic. We are dedicated to keeping all of us safe while moving as fast as possible within our own processing times, to help reduce the impact of the postal delays as much as possible.
We appreciate your understanding if your package does meet a delay along the way, but just keep in mind how hard we are all working to get your items to you and how this is something we cannot control once we ship your package. We offer free shipping worldwide for your convenience, but we are also as diligent as possible in getting your packages shipped from our warehouses in a timely manner, and choosing the best postal courier possible, so your package arrives safely and as quick as possible. If you do experience a longer than ususal ship time, please keep an eye on your order tracking, as whatever updates you can see on the tracking page provided by the courier is the same information our customer care team can see as well.
Currently during the pandemic (as of 2022) most orders will arrive on average between 1-2 weeks, or sooner. This varies on the destination country, customs' processing, and the postal couriers' speed.
U.S. orders' average delivery time is currently 3-5 business days.
Customers are solely responsible for any customs fees and/or charges that are incurred. There won't be any customs charges applicable to any orders shipped to the U.S. (APO, etc. may be an exception).
Please use the comment box at checkout to include your customs ID number if your country requires this for imported goods (U.S. does not apply). Every country that requires a customs ID number may call it something different. i.e.:
- Brazil requires a customs ID number, referred to as a CPF number. All native Brazilians are required to have one, but in case you don't and are shipping to Brazil, you can get one here.
- Chile also requires a customs ID number, referred to as a RUT number. If you don't have one and are shipping to Chile, you acquire one here.
- Korea also requires a customs ID number and can be acquired here.
In some cases our Customer Care team may contact international customers and ask for an accurate customs ID number, if it was not provided in the comment box during the checkout process. If we do not receive the customs ID number with your checkout (if your country requires it), the time it takes to retrieve it from you via email unfortunately stalls the shipping process, as we are legally unable to ship without it (where required).
Your local government may impose import duties and/or VAT (Value Added Taxes) on imported shipments. These fees are not enforced by us, and are beyond our control or ability to predict. These fees (if any) are made payable to your government. You are responsible for paying any taxes, duties, and/or customs fees deemed necessary for the release of your shipment; please check with your local post office for more information. We are required to declare an accurate monetary value on all international shipments, and are unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.